Support & Answers
Shipping & Returns
Shipping
We offer free standard shipping on all orders over $75. Orders are processed within 1-2 business days.
| Method | Delivery Time | Cost |
|---|---|---|
|
Standard |
5-7 business days |
Free over $75 / $5.99 |
|
Express |
2-3 business days |
$12.00 |
|
Overnight |
1 business day |
$25.00 |
|
International |
10-14 business days |
Calculated at checkout |
All orders include tracking information sent to your email once shipped.
Returns
Because all products are sold for research use only, sealed vials cannot be returned once opened. If your order arrives damaged or doesn't match its COA, contact us and we'll make it right.
- Damaged in transit — replacement or refund
- Mis-shipped items — replacement at no charge
- COA mismatch — full refund
- Refunds processed within 5-7 business days
Exchanges
Need a different size or color? We offer free exchanges on all full-price items. Simply initiate an exchange through your account or contact our support team.
Still Have Questions?
Our US-based team replies to every message within one business day.