Support & Answers
Shipping & Returns
Shipping
We currently ship within the United States only. Orders placed before 2:00 PM ET ship the same business day; all others ship the next business day.
| Method | Delivery Time | Cost |
|---|---|---|
|
Standard |
3-5 business days |
Free over $200 / $9.99 |
|
Expedited |
1-2 business days |
$35.00 |
All orders include tracking information sent to your email once shipped.
Returns
All products are sold strictly for research use. Because sealed vials cannot be returned once opened, we do not offer refunds or exchanges. If your order arrives damaged or contaminated, we will reship a free replacement so your order is always protected.
- Damaged or contaminated in transit — free replacement, no charge
- Mis-shipped items — replacement at no charge
Order Tracking
Every order includes tracking information sent straight to your email as soon as it ships, so you can follow it from our door to yours.
Still Have Questions?
Our US-based team replies to every message within one business day.